Terms of Service

1. Who we are

Dust & Stardust is operated by Sangsangsok Chingudeul (상상속친구들), a sole proprietorship in the Republic of Korea.

• Representative: Jae Hee Kwon
• Business registration number: 698-17-02216
• Address: 530-DF06, 127 Gimpohangang 10-ro 133beon-gil, Gimpo-si, Gyeonggi-do, Republic of Korea
• Contact: [email protected] · +82 10-6690-4507

2. About these terms

These terms apply when you browse or buy from this site. By placing an order you agree to them, together with our Shipping & Duties, Returns & Refunds and Privacy Policy.

If we change these terms, we'll post the new version with its effective date at least 7 days before it applies, or 30 days before if the change is less favourable to you. Orders placed before a change follow the terms in effect when you ordered.

3. Orders

• Placing an order is an offer to buy. We'll email you to confirm we received it, with what you ordered, the price and the making time.
• The contract is made when we confirm your order by email. For a custom order, it's made when you approve the design and quote and pay in full. Custom orders are paid in full before we start making them (no deposit).
• Most pieces are one of a kind. If a piece sells at the same moment to someone else, a price is clearly wrong, or we can't make or ship an order, we may decline it and refund you in full.

4. Prices and payment

• Prices are shown in US dollars (USD) on the English pages and in Korean won (KRW) on the Korean pages. Orders shipped to Korea are charged in KRW and include 10% VAT.
• Prices and shipping for orders outside Korea don't include import duties or taxes charged by your country. See Shipping & Duties.
• International orders are paid by PayPal (a PayPal account, or a card through PayPal). Orders in Korea are paid by card or easy-pay services through PayApp. We don't accept bank transfers.
• We never see or store your full card number. Payments are processed by PayPal or PayApp.

5. Making time and delivery

Nothing is ready-made: each piece is made after you order and ships at least 3 weeks after payment, and custom pieces take about 2 months. The making time shown before you pay is the delivery timeframe we agree with you. If we can't meet it, we'll tell you as soon as we know, and you can wait or cancel for a full refund. For customers in Korea we refund within 3 business days of the cancellation. Delivery details are in Shipping & Duties.

6. Cancellations and returns

Your right to cancel and return, and the exceptions for custom and personalised pieces, are set out in Returns & Refunds. Nothing in these terms limits rights you have under the law where you live.

7. Custom orders and your photos

• Custom pieces, and Locket Bag cards printed from your photos, are made only for you. Before you pay, we ask you to agree that they can't be returned for a change of mind.
• References you send are for the mood. We make original work and won't copy another maker's design or a protected character.
• When you upload photos or images, you confirm that you have the right to use them and that printing them won't infringe anyone's rights. We may decline images that infringe others' rights or are offensive.
• Your photos stay yours. You let us use them only to make and ship your order. We won't post them publicly without your permission.

8. Handmade pieces

Each piece is made by hand, so small differences in colour, stitching and detail from the photos are expected and are not defects. Please follow the care notes for each piece. Damage from misuse isn't covered.

9. Our designs and content

All designs, artwork, photographs and text on this site belong to Dust & Stardust or are used with permission. Buying a piece gives you the piece, not the rights to its design. Please don't copy, reproduce or sell our designs or content without our written permission.

10. Minors

If you are a minor (under 19 in Korea) and you order without your legal guardian's consent, you or your guardian may cancel the contract.

11. Our liability

We're responsible for the pieces we make and for keeping to these terms. We're not responsible for losses we couldn't reasonably foresee, or for delays caused by events beyond our control, such as natural disasters, or carrier and customs delays. Nothing in these terms limits our liability where the law doesn't allow it, including for intent or gross negligence, or your statutory consumer rights.

12. Disputes and governing law

If something goes wrong, please write to us first. Most things can be fixed quickly. Customers in Korea can also contact the Korea Consumer Agency (1372) or the E-commerce Mediation Committee (www.ecmc.or.kr).

These terms are governed by the laws of the Republic of Korea, and disputes go to the competent court under Korea's Civil Procedure Act. If you live outside Korea, the mandatory consumer protections of your country still apply.

Effective date

These terms apply from 2026-11-15.